As a Care provider, we are regulated by the Care Quality Commission and have a 5 star "good" rating. To achieve this, we must comply with the regulations set by them and undergo vigorous unannounced inspections.
Assuring that we maintain our quality standards is of paramount importance to AllCare Plus. To do this, we first measure ourselves against our policies and procedures to ensure we are meeting the standards we have set ourselves.
We do this by monitoring out own performance annually through a client survey and make amendments to our working practices and policies where needed. Throughout the year, we also undertake audits to ensure the areas within care e.g.: infection control is controlled correctly. In addition to our own checks we also have measures in place to ensure that the carers are well matched and fulfilling all the duties expected of them.
We operate a stringent recruitment process requiring criminal record check with references from professionals which ensures we recruit the best possible carers. This is then followed up by our placement process which means that with our diverse range of carers we place the most suitable carer based on your requirements
We then conduct and actively encourage feedback from our carers, clients and their families to enable us to identify what we are doing well and improve in areas that they link we could do better
I have been involved with the care sector for 30 years. My employment record includes carer both in the community and residential, nursing auxiliary, mobile support officer for the local council and GP care advisor for the health authority. The decision to start a community care company was made 17 years ago by myself and my husband David. We wanted to provide a professional friendly service to support people to remain in their own homes
At Allcare Plus we recognise the value of good old-fashioned customer services and acknowledge that we are dealing with people with unique needs and requirements. Because of this you will receive a home visit by one of our senior staff members who will carry out an assessment without any obligation
This, provides everyone the opportunity to discuss not only specific help and assistance that might be required also medication requirements etc. Because of this meeting a care package can be drawn up tailored to match the needs identified.
Before joining Allcare Plus Ltd ,. Vicky has worked for several companies locally. Vicky manages the HR function and is responsible for the recruitment within the business. Whilst bringing a wealth of experience to the HR Department. Vicky can often be seen doing hands on meeting with our clients and working with our community carers so that she understands and appreciates what is going on in the workplace whilst gathering experience and knowledge
Helen has a long career in healthcare management and has the experience required to develop all aspects of the business and making sure processes, procedures and targets are met and exceeded and to ensure that the business is fully compliant will all legal legislation and good practice for both staff and clients alike Helen deals with all of the marketing and sales and the new funding methods for care plans now being introduced by the Government.
Debbie has been with Allcare Plus Ltd as Care Manager since 2016, Debbie’s prime position is for full responsibility for the every aspect of Care where she oversees a team of carers and the allocation of rotas. Debbie carries out client care consultation and reviews, keeping up with and adhering to the ever changing legislation within the industry and is ultimately responsible for the standard of care that our clients receive on a daily basis.
TELEPHONE: 01206 366361
AllCare Plus is a local independent care provider established in 1999 the owners have 30 years’ experience in the care sector. The company has been structured to meet the needs of people who would like to remain in their own home and retain as much independence as possible.
Some of the reasons that people may require assistance can be due to old age, dementia, physical disability or failing health. At Allcare Plus we can recognise the importance or people wishing to remain in familiar surroundings, with their own possessions, pets and personal memories. We aim to provide the support network to achieve our clients wishes and choices. Allcare Plus is well equipped to deal with people that have a broad range of care needs.
We have experience in dealing with both ends of the care spectrum from people that need bed care to someone just wanting companionship and gentle assistance. Our services can be provided for periods during 24hrs 7 days a week 365 days per year